Course Objective:

The main objective of this module is to offer concepts and detailed explanations on how to manage conflicts in your team, reversing adverse situations into positive moments. This is an important content in the art of leadership, as it is necessary to unite the different personalities of members in order to achieve success.

Program content:

1. Opening
2. Introduction
3. Target audience and objectives
4. Avoiding conflict
4.1. Izildinha Reflection

5. The Conflict
5.1. Conflict: how to manage it
5.2. Identify and accept conflicts
5.3. Courage to manage conflicts
5.4. Maintaining lucidity
5.5. Izildinha Reflection

6. The 5 spontaneous attitudes towards conflict
6.1. Strengths and risks
6.2. Some clues for each spontaneous posture
6.3. Examples of conflict situations
6.4. What attitudes to adopt
6.5. Optimism
6.6. Pedagogue
6.7. Relieve tensions
6.8. Don't be satisfied with superficial solutions
6.9. Izildinha Reflection

7. Adopting an attitude towards a conflict

8. Closing

Methodology:

The course is carried out entirely online, through an interactive and easy-to-use platform. Classes consist of explanatory videos, complementary materials, and practical exercises to consolidate learning.

Instructor:

Izildinha Rommel – Coach & Consultant
With a successful career, built in the financial sector of the Brazilian and French markets, he held fundamental responsibilities in complex projects for different departments and always in a multicultural context. Coach certified by International Mozaik (Master Business Coach) and accredited by ICF. Coach supervisor, trained and accredited by IDSUP, France. Member of the Professional Supervisor Federation (MCC).

Target Audience:

The course is aimed at people who want to explore new behaviors to manage conflict

General Recommendations:

This training is self-taught. We recommend that you take the course in an environment with WiFi, so that your connection is more stable. You can also access it via tablet and smartphone, in addition to the desktop.

About Instructors

Transform Training

Izildinha Rommel is a Coach & Consultant, as well as the creator of Transformar Training. With a successful career, built in the financial sector of the Brazilian and French markets, he held fundamental responsibilities in complex projects for different departments and always in a multicultural context. Coach certified by International Mozaik (Master Business Coach) and accredited by ICF. Coach supervisor, trained and accredited by IDSUP, France. Member of the Professional Supervisor Federation (MCC).