Course Objective

The Non-Violent Communication course was developed to enable participants to improve their communication skills, both verbal and written, with the aim of establishing more positive and effective relationships with clients, consumers and co-workers. The main objective is to provide tools that allow you to deal constructively with challenging situations, promoting more empathetic and assertive communication.

Program content

Part 1: Episode – Non-Violent Communication

Part 2: Episode – 4 steps to Non-Violent Communication

Part 3: Episode – The importance of applying non-violent communication with customers and internal consumers

Part 4: Knowledge Assessment

Methodology

The course adopts a practical and participatory approach, using resources such as video classes, case studies, simulations and interactive exercises. The methodology provides participants with the opportunity to immediately apply the concepts learned in everyday situations, promoting effective and lasting learning.

Instructor

The course will be taught by professionals specialized in Non-Violent Communication, with extensive practical experience and in-depth knowledge in the application of NVC principles in different contexts.

Target Audience

• Customer service professionals.
• Managers and team leaders.
• Employees from different sectors of the company.
• Anyone interested in improving their communication skills.

General Recommendations

• Dedicate time to actively participate in the proposed activities.
• Apply the concepts learned in real situations to maximize learning.
• Share experiences and feedback with course colleagues to enrich collective learning.

About Instructors

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