Course Objective

The online course “Why We Get Stuck in Conflict and How We Get Out” aims to provide an in-depth understanding of the reasons that keep us stuck in conflict situations and effective strategies to overcome them. Based on the book “High Conflict: Why We Get Trapped in Conflict and How We Get Out” by renowned investigative journalist Amanda Ripley in partnership with the Next Big Idea Club, this course offers an insightful analysis of conflict dynamics and explores practical solutions to find constructive solutions.

Program content

Introduction
1.1 Us versus them
1.2 Video – Introduction
1.3 What is high conflict?
1.4 Converting high conflict into good conflict

The conflict trap
2.1 Getting gum out of your hair
2.2 Video – Conflict holds us back
2.3 How high conflict holds us back
2.4 How humans evolved through good conflict
2.5 Three examples of non-violent resistance

Humiliation: the atomic bomb of emotions
3.1 A tease in the school yard
3.2 Video – Humiliation, the nuclear bomb of emotions
3.3 Conditions that create high conflict
3.4 A case study: John Adams vs. Thomas Jefferson

Beware of binary
4.1 Choosing a side
4.2 Video – be careful with binary
4.3 What is the binary trap?
4.4 3 steps to stop binary

Investigate the sub-story
5.1 Underneath everything
5.2 Video – Investigate the sub-story
5.3 Finding the root cause
5.4 Check your understanding

The power of looping
6.1 Are you listening?
6.2 Video – The power of Looping
6.3 The three stages of looping
6.4 The benefits of looping

Conflict industrial complex
7.1 How dare they say that?
7.2 Video – “The conflict industrial complex”
7.3 What is the conflict industrial complex?
7.4 A case study: how social media can provoke conflict
7.5 How to remove conflictual entrepreneurs

Be aware of saturation points
8.1 A teenage rebellion
8.2 Video – what are saturation points
8.3 What is a saturation point?
8.4 Identifying saturation points
8.5 Check your understanding

Complicate the narrative
9.1 Seeing the bigger picture
9.2 Video – Complicate the narrative
9.3 A case study: the laboratory of difficult conversations
9.4 What makes some conversations more successful?
9.5 3 Tips for cultivating complexity in conflicts

5 strategies to get out of high conflict
10.1 Review time
10.2 Video – The five main strategies for getting out of an intense conflict
10.3 5 strategies to get out of high conflicts

Conclusion
11.1 The high conflict paradox
11.2 Video – Conclusion
11.3 We can learn to get better at fighting

Methodology

This course adopts an interactive and participatory approach, combining videos, texts, exercises to facilitate the understanding and application of the concepts presented. Participants will have access to real case studies and will be encouraged to reflect on their own experiences of conflict.

Instructor

The course is taught by experts in conflict resolution, who have extensive practical and academic experience in the area. They will guide participants with expertise and empathy, offering valuable insights and personalized guidance throughout the program.

Target Audience

This course is aimed at anyone who wants to improve their conflict management skills, whether personally or professionally. It is especially useful for leaders, managers, human resources professionals, mediators and individuals interested in promoting healthy and productive relationships.

General recommendations

• Dedicate time to actively participate in the proposed activities.
• Be open to learning from the experiences shared by instructors.
• Apply the knowledge acquired in your everyday life to obtain the best results.

About Instructors

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