Course Objective

The “Master the Art of Verbal Communication” course aims to enable participants to improve their communication skills in the workplace. Through proven techniques, students will learn how to make a great first impression, lead engaging conversations, and face difficult situations with confidence and assertiveness.

Program content

INTRODUCTION

1. Introduction to verbal communication
1.1 Introduction
1.2 Video – The importance of verbal communication
1.3 Why is verbal communication important?
1.4 How is verbal communication used in the workplace?
1.5 Five (5) basics of verbal communication
1.6 Increase your chances of success
1.7 Summary

START A CONVERSATION

2. Making a great first impression
2.1 Introduction
2.2 Video – How to start a conversation by making the right first impression
2.3 How to make the right first impression
2.4 Summary

3. Conversation Starters
3.1 Start by focusing on the other person
3.2 Five topics to start a conversation
3.3 What you should say first
3.4 Summary

AMAZING CONVERSATIONS

4. Asking closed versus open-ended questions
4.1 Introduction
4.2 Video – Learn about closed and open questions and how and when to use each type
4.3 What are closed questions?
4.4 When to use closed questions
4.5 What are open questions?
4.6 When to use open-ended questions
4.7 Closed and open questions in action
4.8 Check your understanding
4.9 Summary

5. Strategies for effective listening
5.1 Introduction
5.2 Video – What it means to be an active listener and how to improve your listening skills
5.3 What is active listening?
5.4 How to listen actively
5.5 How to show that you are listening?
5.6 Are you actively listening?
5.7 Summary

VERBAL COMMUNICATION: DIFFICULT SITUATIONS

6. Fixing communication errors
6.1 Introduction
6.2 Video – Why rectification and clarification are important and how to use these communication techniques effectively
6.3 Why rectification is important as a speaker
6.4 Four steps to rectify your communication
6.5 Rectifying a communication error
6.6 Why clarification is important as a listener
6.7 Three steps to seek clarification
6.8 Clarifying vague directions
6.9 Summary

7. Ending a conversation positively
7.1 Introduction
7.2 Choosing the right moment
7.3 Ending a conversation in four steps
7.4 Reasons to end a conversation
7.5 Summary

EXPERT LEVEL VERBAL COMMUNICATION

8. Becoming an Expert Verbal Communicator
8.1 Introduction
8.2 Video – This video lists the fundamentals of excellent communication and explains how to keep a great conversation focused on your communication partner
8.3 Four essentials for excellent communication
8.4 Make it about the other person
8.5 What will you say?
8.6 Summary

SUMMARY

9. Summary
9.1 Summary
9.2 Main conclusions

Methodology

The course uses a practical and dynamic methodology, combining theory with interactive exercises. Participants will have access to video classes, support materials and activities that simulate real communication situations. The approach is geared towards the immediate application of acquired knowledge, ensuring that students can see concrete improvements in their communication skills from the start.

Instructor

The course is taught by an experienced professional in the communications field, with vast expertise in corporate training and personal development. With an engaging and practical approach, the instructor shares valuable techniques and insights based on his professional and academic trajectory.

Target Audience

This course is ideal for professionals from different areas who want to improve their verbal communication skills. Whether for those looking to improve their interactions at work, lead teams more effectively or simply communicate more clearly and assertively, this course offers essential tools for personal and professional development.

General Recommendations

To obtain the maximum benefit from this course, it is recommended that participants dedicate time to practicing the techniques presented in the video classes. It is important that they are open to feedback and willing to implement the suggested strategies into their daily communication routines. At the end of the course, students will be more prepared to face communicative challenges and stand out in the professional environment.

About Instructors

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