This trail, made up of 3 courses, provides the information and content necessary to train employees in customer service.

The courses that make up the trail are interactive, feature explanatory videos and practical examples, are highly responsive to be taken on a cell phone and can issue certificates upon completion.

1. Customer Service Fundamentals – the student will learn about what a customer expects from service, the pillars to win over the customer and the importance of being disciplined in tasks, to always delight.

2. Art of Verbal Communication – the student will learn about customer relationship techniques, to act in all situations and convert the experience into a positive one.

3. Optimizing Customer Communication – the student will learn about the types of customer service and how to act in the different channels.

Whether for the sales team working in the field or behind the counter, for the support team (Back office), or the relationship center team.
It is an ideal path to compose the integration training, as it prepares the new employee to perform with excellence in less time,
reducing the learning curve and return to the contractor.

For employees working at the company, the trail serves as a tool to improve relationships with customers, opening up an opportunity to restructure areas.

About Instructors

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CORRE® is an online course platform that offers learning opportunities for your personal and professional development. In the search for a better future, count on this ally to take you on the right path!