Course Objective The course “Optimizing Customer Communication Across Channels” aims to train professionals to offer a cohesive and efficient experience to customers, regardless of the communication channel used. Participants will learn to analyze the different types of communication channels, exploring specific strategies for each one and developing skills to […]

Course Objective This course aims to empower professionals to enhance their customer communication skills, which are essential to providing exceptional support. By the end of the course, participants will be able to confidently start and end conversations, listen to and understand customer needs, and provide empathetic and personalized support, resulting in […]